Setting up new email accounts

When we set up a new email address for you we will supply you with the email address(es) and password(s).  You can then use the address(es) with your chosen email client e.g. Gmail, Outlook, Exchange, Apple Mail etc.
Every one of these email clients will have different methods for setting up a new email account.  However, there are certain bits of information they will all require.  The instructions that follow are therefore relatively basic but will get you started.
If you are not sure how to set any of them up, you should always be able find instructions for your particular device via Google or YouTube. 


When setting up email you have to decide whether you want to use the POP or IMAP protocol.
The main difference between the two is that IMAP stores your emails on the server.  That way you can access them from different devices.  However, this means that, until they are fully deleted, they use up space within your allocated email account allowance.
We recomment POP3, which  downloads them from the server onto one device only. 

Settings For IMAP

  • Account type: IMAP
  • Incoming mail server: (using your actual domain name)
  • Port 143
  • Username: Full email address
  • Password: mail account password 

Settings For POP3

  • Incoming mail server: (using your actual domain name)
  • Port 110User/pass: mail account password
  • Outgoing mail server: as above
  • Port 25 (you can try port 25025 if you have issues sending)
  • User/pass: mail account password
Please make sure you enable outbound authentication if using Outlook. This will use the same credentials as your incoming server.Make sure you tick a box to say that your outbound mail server requires a username and password if applicable. Otherwise you may get this error “503 Valid RCPT command must precede DATA”.  

Settings For Gmail & Outlook

To use your email address in your Gmail or Outlook account here are two links that should help you:

SMTP Settings

  • (using your actual domain name)
  • select Secured connection using TLS
  • use port 465 

Settings For iPhones

To set up your e-mail account on your iPhone, please follow any instructions/videos for your particular device. 
However, please note that we have found that, even if the fields are marked ‘Optional’, you should input the information.


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